Customer support during installation and beyond
Great customer care is at the heart of what we do and how we have built such a successful business. From initial contact to purchase and beyond, we can be counted on to deliver exceptional service.
Our customer care department of seasoned professionals is here to guide you at any step of the installation, training or support process.
With FTS Solutions, a live person will always be available to help you resolve any issue you have. You will find our customer care team informed, efficient, friendly and always ready to help.
Live Technical Support
At FTS Solutions we provide immediate phone support and troubleshooting for all our clients’ store lanes. This includes proactive monitoring of your system health and next-day (when available) equipment replacement.
We create and support our system in-house, which allows us to streamline the process of troubleshooting any problems and getting you immediate answers.
Whether you call or email, our system generates tickets through our online HelpDesk portal. These tickets not only guarantee that a tech specialist and subject matter expert will give your problem priority but also allows us to track and monitor your issue until we resolve your problem.
Remote Access Support
Onsite support is not always physically or economically feasible or desired by clients. We believe that providing remote access support is an efficient, less-intrusive and client-friendly way to give our clients rapid resolution of their pressing technical problems.
FTS support representatives provide flexible appointment scheduling and are experts on the ins and outs of the Cygnus suite and all related hardware.
Our remote access support team and advanced diagnostics tools allow us to pinpoint and resolve all new hardware installation problems and other support assistance issues. Through remote access we can provide immediate support when our clients most need it, at a time that is convenient for them. This service also allows us to connect and control unattended lanes for non-store hour installations, maintenance and upgrades.
Contact us to learn how we can support your business.